Terms and Conditions

GENERAL INFORMATION

JAA APS

CVR:  44826518

E-mail: info@jaa-fit.dk

PRICES

In case of delays, backorders or sold-out items, we strive to inform you as soon as possible and explain what we can do about it - for example refund your money, or help you find an equivalent item elsewhere.

PAYMENT

JAA APS accepts payment with VISA, VISA Electron, Mastercard, Mobilepay. The payment will only be charged to your account when the item is shipped. All amounts are in DKK. Danish kroner and include VAT.

The Anyday payment option is available for purchases of 300,- DKK or more. When you choose to pay with Anyday, we charge the first payment when your item is shipped. Subsequently you will pay a monthly installment on the last business day of each month. The number of monthly installments starts from four months and may vary depending on your chosen payment plan. The size of each installment is determined by your order’s total amount, your chosen flexible payment and the specific payment plan you selected. Remember that if you pay all installments on time, no interest or fees will accrue. If you return your purchase, your agreement with Anyday will automatically be cancelled. Additional details and terms for using Anyday can be found here: https://da.anyday.io/terms-conditions/shopper

DELIVERY

JAA APS aims to dispatch orders within 24 hours of the time of order. We ship to all of Denmark. Shipping to parcel shops is free. Home delivery costs 29 kr.

NOTE: If there is no space at the pickup location, your package will be moved to the nearest pickup point, which you will be notified about. If problems arise, please contact customer service.
Deliveries are made on all weekdays. Your item will be delivered 1-3 business days after ordering. Extended delivery times may occur during busy periods.

PRESALE / PRE-ORDER

RIGHT OF COMPLAINT

A 2-year right of complaint is granted in accordance with the Sale of Goods Act. Our right of complaint covers defects in material and/or workmanship. You can have the item repaired, exchanged, refunded or receive a price reduction, depending on the specific situation.
The complaint does not cover defects or damage caused by incorrect handling of the product/service. You must complain within a “reasonable time” after you discovered the defect/fault. If you complain within two months after the defect was discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. You can contact us at info-jaa-fit.dk to have a free return label sent. If you choose to pay the shipping yourself, remember to keep a receipt for the shipment so that we can reimburse the amount. Contact us before you return your product so the process is as easy as possible.

For returns, complaints and exercise of the right of withdrawal you must use our portal below: https://returns.reversio.io/jaafit

Langelandsvej 6, 8940 Randers.
Cash on delivery shipments are not accepted.

REFUND

If it is a matter of a refund, please contact us so the agreed amount can be transferred.

RIGHT OF WITHDRAWAL

As a consumer you have a 35-day right of withdrawal when you shop with us. The withdrawal period expires 35 days after you have received the item.

The period means that you have 35 days from receipt to notify us that you wish to withdraw your purchase. You can use the standard withdrawal form, which you can find at the bottom of the terms and conditions.

You cannot withdraw the purchase by refusing to accept the item without simultaneously notifying us.

For promotions where a free product accompanies the order, both the main product and the free product must be returned when exercising the right of withdrawal. If the free product is not returned, or is returned in a condition that results in a loss of value, JAA APS reserves the right to make a reasonable deduction from the refund corresponding to the value of the missing or devalued product.

RETURNING

Once you have notified us that you wish to withdraw your purchase, you have an additional 14 days to send the item back to us.

You must pay the cost of returning the package yourself, and you are liable if damage occurs during transportation. That is, you bear the risk for the item from the time of delivery until we have received it back.

When you return, you are responsible for ensuring the item is properly packaged. To speed up processing time, please include a copy of the order confirmation in the package if possible.

If you wish to return the item to us, we can assist with a label and we will then credit the shipping cost when refunding your purchase amount.
Use the portal here: https://returns.reversio.io/jaafit

Langelandsvej 6, 8940 Randers.

You cannot withdraw simply by refusing to accept the item without at the same time giving clear notice of this.

CONDITION OF THE ITEM UPON RETURN

You are only liable for any reduction in the value of the item resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the item. In other words, you may try the item, and it should then be in the same condition as when you received it.

If the item has extraordinary signs of use or damage beyond what is described above, it is considered used. This means that upon withdrawal you will only receive part or none of the purchase amount back, depending on the item’s commercial value at the time of receipt – of the return. 

To receive the full purchase amount back, you may therefore try the item for 30 days.

REFUND

If you withdraw your purchase, you will of course receive back the amount you have paid us. In the event of a reduction in value for which you are liable, this will be deducted from the purchase amount. When exercising the right of withdrawal, all payments received from you, including delivery costs (except additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), will be refunded without undue delay and no later than 14 days from the date we have received notice of your decision to exercise the right of withdrawal.

Refund is carried out using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the item back, unless you have provided proof of having returned it before then.

Liability 

All training - both physical and online - is at your own risk. 

COMPLAINT OPTIONS

A complaint about a product or service may be submitted to the Danish Complaints Board, Nævnenes Hus, Toldboden 2, 8800 Viborg.

You can complain to the Center for Complaint Resolution via the Complaints Portal for Nævnenes Hus.
Link: https://naevneneshus.dk/ 

To be able to complain, the item or service you wish to complain about must have cost at least 1,110 kr. and at most 100,000 kr. There is a fee to have the complaint processed.

If you are a consumer residing in another EU country, you can submit your complaint via the European Commission’s online dispute resolution platform.

The platform can be found here: https://ec.europa.eu/consumers/odr/

If you file a complaint here, you must provide our email address: info@jaafit.dk

PRIVACY POLICY

We need the following information when you shop with us: name, address, phone number and email address. We record and disclose only the information necessary to deliver the item to you and handle any warranty obligations.

Personal data is registered with JAA APS and stored for five years in accordance with the Accounting Act, after which it is deleted.

We cooperate with data processors inside and outside the EU who can provide adequate protection of your data. They process data only on our behalf.

You have the right to access, correct and delete your data as well as to complain to the Data Protection Agency. Contact us at info@jaa-fit.dk for questions about your data.